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Critical Updates Including Court Delays

COVID-19 Response Update (Posted March 27, 2020)

Information updated on 04/02/2020, 3:00p PDT

COVID-19 Response Update – March 27, 2020

Dear Valued Clients,

ESR’s entire team hopes you and those you care about are staying safe. We are adjusting to a new normal while operating under our business continuity plan. Outside of delays caused by closures of courts, employers and educational institutions, we hope we are serving you well!

We are trying to envision new ways that you might need assistance. Please let us know your ideas if there are ways we could better assist you or your organization as we collectively work through present conditions. You can contact me directly with those at kbogue@esrcheck.com.

Please remember that a list of court closures in the U.S. and internationally is updated daily and available through ESR’s Client Portal. Our policy regarding the handling of verifications impacted by employer or educational institution closures can be found in the portal announcement section as well.

You will find the latest verification policies and the list of countries and states with court impacts below. The list of closures on ESR’s Client Portal lists each known county court closure.

Please Contact Customer Service at support@esrcheck.com or (888) 999-4474 with any questions you may have. We are so grateful for the honor of working with you and will assist you in any way possible.

Sincerely,
Kirk Bogue
VP Operations
Employment Screening Resources® (ESR)
www.esrcheck.com
Toll Free (888) 999-4474

STATUS – March26, 2020
At this time, clients should expect extended completion turnaround times for verifications and many court records searches. Please review the current status of these services below.
EMPLOYMENT & EDUCATION VERIFICATIONS Going forward, if we learn that a source is closed due to COVID-19 related reasons, ESR will do the following:

IF WE HAVE CONFIRMATION THAT THE CLOSURE WILL END WITHIN FIVE BUSINESS DAYS OR LESS: ESR will leave the verification open and re-start attempts upon the source’s scheduled re-open date.

IF WE HAVE CONFIRMATION THAT THE CLOSURE WILL LAST LONGER THAN FIVE BUSINESS DAYS OR THERE IS NO ESTIMATED RE-OPEN DATE: ESR will contact our client to determine which course of action they would like to take

ESR to reach out to the candidate for documents proving education/employment history.
ESR to close the affected screenings.

COUNTY CRIMINAL and CIVIL HISTORY Searches As of mid-day today, the following 22 states have indicated at least one county has closed court facilities to the public:

Arkansas
Arizona
California
Delaware
Florida
Georgia
Indiana
Iowa
Illinois
Kentucky
Louisiana
Massachusetts
Maryland
Michigan
Mississippi
New Jersey
New York
Pennsylvania
Tennessee
Texas
Virginia
West Virginia

Affected counties have communicated court closure times ranging from two days, to limited hours every day, to an undetermined amount of time. Some will allow records retrieval through online methods. ESR will do whatever is possible to return court results in the shortest period of time.

This list of counties impacted can be found at ESR’s Client Portal.
STATEWIDE CRIMINAL Searches
Statewide court records searches that are impacted by delays or closures include:

Indiana (limited access each day
Massachusetts
Maryland
New Jersey
New York

ALL COURT RECORD Searches Clients should expect extended completion turnaround times for many court records. ESR will leave court searches open unless clients would like to request their cancellation. Occasionally, ESR may contact you to discuss the status of certain search requests.
INTERNATIONAL SEARCHES The countries listed below have known impacts to completing criminal searches, verifications and other search type such as credit or identity verification screens. Regardless of whether a country is listed below or not, delays are likely to occur. Where courts, education institutions and employers are operational, expect delays in the range of 5-11 days.
AUSTRALIA: Work from home in place. Courts generally ok. Delays other services.
BELGIUM: Lockdown in place. Delays for all services.
CHINA: Lockdown lifted. Education institutions closed. Delays for all services.
DENMARK: Lockdown in place. Delays for all services.
FRANCE: Lockdown in place. Criminal searches paused. Delays other services.
INDIA: Lockdown in place. Delays for all services.
IRELAND: Lockdown in place. Delays for all services.
ITALY: Lockdown in place. Delays for all services.
JORDAN: Lockdown in place. Criminal searches paused. Delays other services.
MALAYSIA: Lockdown in place. Delays for all services.
PHILIPPINES: Lockdown in place. MVRs paused. Other services delayed.
SPAIN: Lockdown in place. Delays for all services.
UNITED KINGDOM: Lockdown in places. Courts currently ok. Delays other services.

Below are some resources for further information regarding delays and closures

Click here to read information regarding US Counties - Delays and Closures

State	County	Court Status
Alabama	Coffee	All Courts have closed. Some records available electronically.
Alabama	Franklin	All Courts have closed. Some records available electronically.
Arkansas	Pulaski	Courts are closed to the public. Orders can still be completed through clerk assistance.
Arizona	Maricopa	Closed. Duration currently Unknown. Orders cannot be completed at this time.
California	Alameda	Courts are closed until April. Some records available electronically.
California	Butte	Courts are closed until April. Some records available electronically.
California	Colusa	Courts are closed until April. Some records available electronically.
California	Contra Costa	Courts are closed until April. Orders cannot be completed at this time.
California	El Dorado	Courts are closed until April. Some records available electronically.
California	Humboldt	Courts are closed until April. Some records available electronically.
California	Imperial	Courts are closed until April. Some records available electronically.
California	Lake	Closed. Duration currently Unknown. Orders cannot be completed at this time.
California	Los Angeles	Courts are closed until April. Some records available electronically.
California	Marin	Courts are closed until April. Some records available electronically.
California	Mendocino	Courts are closed until April. Some records available electronically.
California	Monterey	Courts are closed until April. Some records available electronically.
California	Orange	Courts are closed until April. Some records available electronically.
California	Riverside	Courts are closed until April. Some records available electronically.
California	Sacramento	Courts are closed until April. Some records available electronically.
California	San Bernardino	Courts are closed until April. Some records available electronically.
California	San Diego	Courts are closed until April. Some records available electronically.
California	San Francisco	Courts are closed until April. Orders cannot be completed at this time.
California	San Joaquin	Courts are closed until April. Some records available electronically.
California	San Luis Obispo	Courts are closed until April. Orders cannot be completed at this time.
California	San Mateo	Courts are closed until April. Some records available electronically.
California	Santa Barbara	Courts are closed until April. Some records available electronically.
California	Santa Clara	Courts are closed until April. Some records available electronically.
California	Santa Cruz	Courts are closed until April. Some records available electronically.
California	Solano	Courts are closed until April. Some records available electronically.
California	Sonoma	Courts are closed until April. Some records available electronically.
California	Stanislaus	Courts are closed until April. Some records available electronically.
California	Tehama	Courts are closed until April. Orders cannot be completed at this time.
California	Tuolumne	Courts are closed until April. Some records available electronically.
California	Yolo	Courts are closed until April. Some records available electronically.
Delaware	Kent	Courts are closed. Duration currently unknown. Orders cannot be completed at this time.
Delaware	New Castle	Courts are closed. Duration currently unknown. Orders cannot be completed at this time.
Delaware	Sussex	Courts are closed. Duration currently unknown. Orders cannot be completed at this time.
Florida	Hillsborough	Courts are closed. Some records available electronically.
Florida	Marion	Courts are closed. Some records available electronically.
Florida	Orange	Courts are closed. Some records available electronically.
Florida	Volusia	Courts are closed. Some records available electronically.
Georgia	Bartow	Court access limited, however orders can still be completed. Please expect delays.
Georgia	Bibb	Court access limited, however orders can still be completed. Please expect delays.
Georgia	Bulloch	Closed. Orders cannot be completed at this time.
Georgia	Catoosa	Court access limited, however orders can still be completed. Please expect delays.
Georgia	Clayton	Closed. Orders cannot be completed at this time.
Georgia	Coweta	Court access limited, however orders can still be completed. Please expect delays.
Georgia	Dekalb	Court access limited, however orders can still be completed. Please expect delays.
Georgia	Gordon	Court access limited, however orders can still be completed. Please expect delays.
Georgia	Gwinnett	Closed. Orders cannot be completed at this time.
Georgia	Henry	Closed. Orders cannot be completed at this time.
Georgia	Jasper	Closed. Orders cannot be completed at this time.
Georgia	Long	Court access limited, however orders can still be completed. Please expect delays.
Georgia	Murray	Closed. Orders cannot be completed at this time.
Georgia	Muscogee	Court access limited, however orders can still be completed. Please expect delays.
Georgia	Newton	Closed. Orders cannot be completed at this time.
Georgia	Richmond	Closed until April. Orders cannot be completed at this time.
Georgia	Terrell	Court access limited, however orders can still be completed. Please expect delays.
Georgia	Ware	Closed. Orders cannot be completed at this time.
Georgia	Whitfield	Closed. Orders cannot be completed at this time.
Illinois	Cook	Court access limited, however orders can still be completed. Please expect delays.
Indiana	Allen	Court access limited. Some records available electronically.
Indiana	Crawford	Court access limited. Some records available electronically.
Indiana	Hamilton	Court access limited. Some records available electronically.
Indiana	Jefferson	Court access limited. Some records available electronically.
Indiana	La Porte	Court access limited. Some records available electronically.
Indiana	Lake	Court access limited. Some records available electronically.
Indiana	Marion	Court access limited. Some records available electronically.
Indiana	Perry	Court access limited. Some records available electronically.
Indiana	Pulaski	Court access limited. Some records available electronically.
Indiana	Porter	Court access limited. Some records available electronically.
Indiana	St. Joseph	Court access limited. Some records available electronically.
Kentucky	Bullitt	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Calloway	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Clark	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Crittenden	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Daviess	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Fayette	Court access limited, however orders can still be completed. Please expect delays.
Kentucky	Graves	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Hardin	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Harrison	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Hopkins	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Jefferson	Court access limited, however orders can still be completed. Please expect delays.
Kentucky	Knox	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Larue	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Lincoln	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Lyon	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Madison	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Marion	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Marshall	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Mason	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Mccracken	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	McCreary	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Mclean	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Meade	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Montgomery	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Rowan	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Simpson	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Spencer	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Taylor	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Union	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Washington	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Kentucky	Wayne	Closed to the public. Duration is currently unknown. Orders cannot be completed at this time.
Louisiana	Caddo	Closed until April. Some records available electronically.
Louisiana	New Orleans	Closed until April. Some records available electronically.
Massachusetts	Essex	Closed. Duration currently unknown. Orders cannot be completed at this time.
Massachusetts	Hampden	Closed. Duration currently unknown. Orders cannot be completed at this time.
Massachusetts	Hampshire	Closed. Duration currently unknown. Orders cannot be completed at this time.
Massachusetts	Middlesex	Closed. Duration currently unknown. Orders cannot be completed at this time.
Massachusetts	Norfolk	Closed. Duration currently unknown. Orders cannot be completed at this time.
Massachusetts	Plymouth	Closed. Duration currently unknown. Orders cannot be completed at this time.
Massachusetts	Suffolk	Closed. Duration currently unknown. Orders cannot be completed at this time.
Massachusetts	Worcester	Closed. Duration currently unknown. Orders cannot be completed at this time.
Maryland	Charles	Closed to the public until 04/06/2020. Some records available electronically.
Maryland	Frederick	Closed to the public until 04/06/2020. Some records available electronically.
Maryland	Montgomery	Closed to the public until 04/06/2020. Some records available electronically.
Maryland	Prince Georges	Closed to the public until 04/06/2020. Some records available electronically.
Michigan	Allegan	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Arenac	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Berrien	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Cass	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Clinton	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Eaton	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Genesee	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Gladwin	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Ingham	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Iona	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Iron	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Isabella	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Kalamazoo	Closed to the public until April. Orders cannot be completed at this time.
Michigan	Livingston	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Luce	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Manistee	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Mecosta	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Midland	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Monroe	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Muskegon	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Oakland	Closed to the public until April. Orders cannot be completed at this time.
Michigan	Oceana	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Ottawa	Closed to the public until April. Orders cannot be completed at this time.
Michigan	Roscommon	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Saginaw	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Saint Joseph	Closed to the public until April. Orders cannot be completed at this time.
Michigan	Shiawassee	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Tuscola	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Van Buren	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
Michigan	Washtenaw	Courts have closed until April. Some records available electronically; somre records available through clerk assistance. Orders will be completed when possible.
New Jersey	Atlantic	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Bergen	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Burlington	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Camden	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Cape May	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Cumberland	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Essex	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Gloucester	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Hudson	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Hunterdon	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Mercer	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Middlesex	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Monmouth	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Morris	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Ocean	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Passaic	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Salem	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Somerset	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Union	All courts are closed. Duration is currently unknown. Limited records available electronically.
New Jersey	Warren	All courts are closed. Duration is currently unknown. Limited records available electronically.
South Carolina	Lexington	All courts closed to the public, however access still available. Orders can be completed. Please expect delays.
South Carolina	Lexington	All courts closed to the public, however access still available. Orders can be completed. Please expect delays.
South Carolina	Richland	All courts closed to the public, however access still available. Orders can be completed. Please expect delays.
South Carolina	York	All courts closed to the public, however access still available. Orders can be completed. Please expect delays.
Tennessee	Gibson	Courts are closed until April. Orders cannot be completed at this time.
Tennessee	Jefferson	Courts are closed until April. Orders cannot be completed at this time.
Tennessee	Loudon	Courts are closed until April. Orders cannot be completed at this time.
Tennessee	Marion	Courts are closed until April. Orders cannot be completed at this time.
Tennessee	Maury	Courts are closed until April. Orders cannot be completed at this time.
Tennessee	McMinn	Courts are closed until April. Orders cannot be completed at this time.
Tennessee	Montgomery	Courts are closed until April. Some records available electronically.
Tennessee	Moore	Courts are closed until April. Orders cannot be completed at this time.
Tennessee	Polk	Courts are closed until April. Orders cannot be completed at this time.
Tennessee	Sevier	Courts are closed until April. Orders cannot be completed at this time.
Tennessee	Tipton	Courts are closed until April. Orders cannot be completed at this time.
Tennessee	Wilson	Courts are closed until April. Orders cannot be completed at this time.
Texas	Bell	Limited services available. Some orders can be completed at this time. Please expect delays.
Texas	Dallas	Limited services available. Some orders can be completed at this time. Please expect delays.
Texas	Ellis	Limited services available. Some orders can be completed at this time. Please expect delays.
Texas	Travis	Limited services available. Some orders can be completed at this time. Please expect delays.
Virginia	Richmond City	Courts are closed. Some records available electronically.
Virgin Islands, US	Virgin Islands	Closed at this time.
Washington	Islane	Courts are closed. Some records available electronically.
West Virginia	Berkeley	Closed. Duration currently unknown. Orders cannot be completed at this time.
West Virginia	Cabell	Closed. Duration currently unknown. Orders cannot be completed at this time.
West Virginia	Fayette	Closed. Duration currently unknown. Orders cannot be completed at this time.
West Virginia	Hampshire	Closed. Duration currently unknown. Orders cannot be completed at this time.
West Virginia	Hardy	Closed. Duration currently unknown. Orders cannot be completed at this time.
West Virginia	Harrison	Closed. Duration currently unknown. Orders cannot be completed at this time.
West Virginia	Hampshire	Closed. Duration currently unknown. Orders cannot be completed at this time.
West Virginia	Kanawha	Closed. Duration currently unknown. Orders cannot be completed at this time.
West Virginia	Mineral	Closed. Duration currently unknown. Orders cannot be completed at this time.
West Virginia	Monongalia	Closed. Duration currently unknown. Orders cannot be completed at this time.
West Virginia	Putnam	Closed. Duration currently unknown. Orders cannot be completed at this time.
West Virginia	upshur	Closed. Duration currently unknown. Orders cannot be completed at this time.
West Virginia	Wood	Closed. Duration currently unknown. Orders cannot be completed at this time.

Click here to read information regarding US Verifications - Delays and Closures

EMPLOYMENT & EDUCATION VERIFICATIONS
Many U.S. employers and educational institutions are closed or operating on a delayed basis due to Covid-19. Going forward, if we learn that a source is closed due to COVID-19 related reasons, ESR will do the following:
IF WE HAVE CONFIRMATION THAT THE CLOSURE WILL END WITHIN FIVE BUSINESS DAYS OR LESS: ESR will leave the verification open and re-start attempts upon the sources scheduled re-open date.

IF WE HAVE CONFIRMATION THAT THE CLOSURE WILL LAST LONGER THAN FIVE BUSINESS DAYS OR THERE IS NO ESTIMATED RE-OPEN DATE:
ESR will contact our client to determine which course of action they would like to take:

ESR to reach out to the candidate for documents proving education/employment history.
ESR to close the affected screenings.

MOTOR VEHICLE RECORD SEARCHES
Motor Vehicle Record searches that are impacted by delays or closures include:

Pennsylvania Manual MVR's

Due to closures at the Pennsylvania Department of Transportation, manual online services are unavailable for at least the next two weeks.

Note:This delay does not affect orders placed via Pennsylvania's electronic PENNDOT process. If you are interested in completing your searches utilizing the PENNDOT process, please contact client services for further information.

Click here to read information regarding International Searches - Delays and Closures

Country	Reason for Delay
Australia	Work from home in place. Courts generally ok. Delays with other services.
Belgium	Lockdown in place. Delays for all services.
China	Lockdown lifted. Education institutions closed. Delays for all services.
Denmark	Lockdown in place. Delays for all services.
France	Lockdown in place. Criminal searches paused. Delays with other services.
India	Lockdown in place. Delays for all services.
Italy	Lockdown in place. Delays for all services.
Jordan	Lockdown in place. Criminal searches paused. Delays with other services.
Malaysia	Lockdown in place. Delays for all services.
Philippines	Lockdown in place. MVR's paused. Other services delayed.
Spain	Lockdown in place. Delays for all services.
United Kingdom	Lockdown in place. Courts currently ok. Delays for all services.

Click here to read the email announcement ESR sent to clients on 03/19/2020

COVID-19 Response Update (Posted March 19, 2020)

Californias Governor, Gavin Newsom, issued a statewide shelter in place order for all California residents, Tuesday evening, March 19.

As Employment Screening Resources (ESR) is a California based company, we are in touch to confirm that we remain fully operational, ready to serve all clients every weekday from 6:00am PST 5:00pm PST.

As we shared earlier this week, ESR implemented its business continuity plan, which includes most team members working remotely. We are proud and honored to serve all of you during this time, especially those of you essential to responding to the Covid-19 pandemic.

ESR will continue to keep you informed of important updates as new situations arise. Do not hesitate to let us know how we can help you during these unprecedented and quickly changing times. We are here for you!

Please contact Customer Service at clientsupport@esrcheck.com or (888) 999-4474 with any questions you may have. Working together we can meet the new circumstances we are facing and be stronger once we get through to the other side.

Sincerely,
Kirk Bogue
VP Operations
Employment Screening Resources (ESR)
www.esrcheck.com
Toll Free (888) 999-4474

Click here to read the email announcement ESR sent to clients on 03/18/2020

Alert: COVID-19 (Coronavirus) Response Update (3/18/2020, 3:00p PDT)

Dear Valued Clients,

Since our first COVID-19 communication earlier this week, additional courts have announced closures or delays, and more education institutions have closed. Additionally, employers are implementing their business continuity plans, which is affecting ESR’s access to fulfill verifications.

ESR has implemented its business continuity plan, which in large part involves our employees working remotely. We are doing this in full compliance with our Written Information Security Policy, and as always, no client or applicant data will reside anywhere but fully encrypted on our secure collocated database servers. The only difference will be how the team accesses and processes your background check requests. Client services will be available during normal business hours at the same toll-free number and/or direct extensions that you currently use.

Some clients are considering changing their screening criteria as part of their own COVID-19 response. Let us know if we can assist with this by adding new services to your account or modifying packages or directives.

The manner in which ESR will process Verifications and Criminal Record History searches during its COVID-19 response has not changed since our communication on March 16, 2020. At this time, clients should expect extended completion turnaround times for verifications and many court records searches. Please review the current status of these services below. We continue to provide daily updates in the client portal and will also do so by email as warranted.

EMPLOYMENT & EDUCATION VERIFICATIONS
Going forward, if we learn that a source is closed due to COVID-19 related reasons, ESR will do the following:
IF WE HAVE CONFIRMATION THAT THE CLOSURE WILL END WITHIN FIVE BUSINESS DAYS OR LESS: ESR will leave the verification open and re-start attempts upon the source’s scheduled re-open date.

IF WE HAVE CONFIRMATION THAT THE CLOSURE WILL LAST LONGER THAN FIVE BUSINESS DAYS OR THERE IS NO ESTIMATED RE-OPEN DATE:
ESR will contact our client to determine which course of action they would like to take:

ESR to reach out to the candidate for documents proving education/employment history.
ESR to close the affected screenings.

COUNTY CRIMINAL & CIVIL HISTORY SEARCHES
As of mid-day today, the following 20 states have indicated at least one county has closed court facilities to the public:

Arkansas
California
Florida
Georgia
Indiana
Iowa
Illinois
Kentucky
Louisiana
Massachusetts
Maryland
Michigan
New Jersey
New York
Ohio
Pennsylvania
Tennessee
Texas
Virginia
Vermont

STATEWIDE CRIMINAL SEARCHES
Statewide court records searches that are impacted by delays or closures include:

Indiana (limited access each day)
Massachusetts (planning to open before 3/20/20)
Maryland (closed until 4/6/20, some online access available)
New Jersey (closed)
New York (short staffed)

ALL COURT RECORD SEARCHES

Clients should expect extended completion turnaround times for many court records. ESR will leave court searches open unless clients would like to request their cancellation. Occasionally, ESR may contact you to discuss the status of certain search requests.

MOTOR VEHICLE RECORD SEARCHES
Motor Vehicle Record searches that are impacted by delays or closures include:

Pennsylvania Manual MVR's

Due to closures at the Pennsylvania Department of Transportation, manual online services are unavailable for at least the next two weeks.

Note:This delay does not affect orders placed via Pennsylvania's electronic PENNDOT process. If you are interested in completing your searches utilizing the PENNDOT process, please contact client services for further information.

INTERNATIONAL SEARCHES
Criminal History searches in the following countries are temporarily unavailable for at least two weeks:

France
Canada Provincial Court (Ontario)
Greece
Luxembourg
Jordan

Expect delays of 3-5 days in most other countries.

Education Verifications are delayed in the following countries due to school closures:

China
Greece
Brazil
Jamaica
Sri Lanka
Pakistan
Ukraine

Motor Vehicle Record Searches in the following countries are temporarily unavailable for at least two weeks:

Puerto Rico

Expect delays of 3-5 days for employment and education verifications in most countries. ESR will leave all delayed international searches open unless directed to close them by clients.

ESR will continue to keep you informed of important updates as new situations arise. Do not hesitate to let us know how we can help you during these unprecedented times. We are here for you!

Please contact Customer Service at clientsupport@esrcheck.com or (888) 999-4474 with any questions you may have. Working together, we can meet the new circumstances we are facing and be stronger once we get through to the other side.

Sincerely,

Kirk Bogue
VP Operations

Employment Screening Resources (ESR)
www.esrcheck.com
Toll Free (888) 999-4474

Click here to read the email announcement ESR sent to clients on 03/16/2020

Alert: COVID-19 (Coronavirus) Update (3/16/2020)

Dear Valued Clients,

As the world continues to navigate the uncertainty of COVID-19, we want you to know that ESR is committed to supporting your business and to providing you with critical updates.

The impact of the COVID-19 outbreak and efforts to contain the further spread of the virus have necessitated difficult decisions from governments and businesses, which are increasingly affecting the completion of background screenings. As more schools, businesses, and government offices (including courthouses) reduce hours or close entirely in response to the COVID-19 situation, ESR has made and will make additional changes in search processing procedures to ensure that we maximize our rate of completion and provide the best possible turnaround times given current circumstances.

At this time, clients should expect extended completion turnaround times for verifications and many court record searches. Please review the current status of these services below. We will provide daily updates in the client portal and by email as warranted throughout the foreseeable future.

EMPLOYMENT & EDUCATION VERIFICATIONS
Going forward, if we learn that a source is closed due to COVID-19 related reasons, ESR will do the following:
IF WE HAVE CONFIRMATION THAT THE CLOSURE WILL END WITHIN FIVE BUSINESS DAYS OR LESS: ESR will leave the verification open and re-start attempts upon the source’s scheduled re-open date.
IF WE HAVE CONFIRMATION THAT THE CLOSURE WILL LAST LONGER THAN FIVE BUSINESS DAYS OR THERE IS NO ESTIMATED RE-OPEN DATE: ESR will contact our client to determine which course of action they would like to take:

ESR to reach out to the candidate for documents proving education/employment history

ESR to close the affected screenings

COUNTY CRIMINAL and CIVIL HISTORY Searches As of mid-day today, the following 14 states have indicated at least one county has closed court facilities to the public:

Arkansas
California
Georgia
Indiana
Kentucky
Louisiana
Massachusetts
Maryland
Michigan
New Jersey
Pennsylvania
Tennessee
Texas
Virginia

As circumstances change, our policies adopted during these uncertain times may also change. ESR recognizes that in times such as these, communication is critical. ESR pledges to keep you apprised as new situations unfold. Our team is fully functional and committed to responding to the unique impacts our clients are facing. You can count on us to be there to support you, in any way needed.

Please Contact Customer Service at support@esrcheck.com or (888) 999-4474 with any questions you may have. Working together we can meet the new circumstances we are facing and be stronger once we get through to the other side.

Sincerely,
Kirk Bogue
VP Operations

Employment Screening Resources (ESR)
www.esrcheck.com
Toll Free (888) 999-4474

Compliance Update
Employment Screening Resources (ESR) stands at the forefront of compliance and one of our primary goals is to ensure that ongoing procedures and best practices are observed in order to keep ESR and our clients in line with any new or changing laws and regulations. nbsp

What is it
ESR has developed a tool that allows clients that use the ESR manual background check ordering solution to upload signed, mandatory background check related documents at the time the order is entered.

The mandatory documents are:

End-User FCRA Certifications,
Background Check Disclosure,
Rights and Acknowledgements,
Consumer Authorization.

Links to Client Forms & Resources

Click here to Download: Configurable Applicant Information Form
Click here to Access: ESR Adverse Action using the LA FCIHO Assessemnt & NYC Article 23-a Form 06.10.17
Click here to Access: Los Angeles Fair Chance Initiative for Hiring Ordinance Individual Assessment and Reassessment Form
Click here to Access: NYC Fair Chance Act From 23-a
Click here to Access: ESRCheck℠ User Reference Guides
Click here to Access: Other forms and resources
Click here to Access: 50 State Rules Guide
Click here to Access: Third-Party Fees Passed on to Client

Important News