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Tuesday, August 14, 2018

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Critical Updates Including Court Delays

County Alert - Cook County, IL (07/27/2018)
A recent supplier update has informed ESR that Cook County, IL is currently experiencing an increased turnaround time due to technical challenges with the Public Access Terminal. The technical challenges have been resolved and our researcher is working through the backlog. As such, there may slight delays in orders as the backlog is processed. We expect turnaround times to be back within expected limits shortly.

County Alert - Bibb County, GA (07/05/2018)
We are happy to report the challenge of verifying IDs in Bibb County has been resolved. There may be a slight delay in orders submitted as our researcher works through the backlog, but expect turnaround times to be back within expected limits shortly. If you do not have pending searches in this jurisdiction, please disregard this announcement.

County Alert - Van Buren County, AR (06/28/2018)
A recent supplier update has informed ESR that Clerks are not performing searches at this time. County is searched as Circuit only. If you do not have pending searches in this jurisdiction, please disregard this announcement.

Client Alert - Australia Delays (06/01/2018)
Criminal record searches in Australia may be delayed due to processing delays among the Police Partner Agencies there. No average delay time is forecast and all searches may not be impacted by the delays.

Client Alert - Lowndes County, GA (06/01/2018)
Client Alert: Lowndes County, GA is experiencing an increased turnaround time as key information and ID's are having to be individually verified through the clerks. Please expect delays with searches pertaining to this county until further notice.

County Alert - Craighead AR (06/01/2018)
A recent supplier update has informed ESR that Craighead, AR County Clerks are not performing searches at this time. If you do not have pending searches in this jurisdiction, please disregard this announcement.

County Alert - Heber Springs District Court, Cleburne County, AR criminal records are temporarily unavailable. (06/01/2018)
The court clerk has suspended processing of background check requests due to a recent administrative order. There are currently no other sources for these records.

County Alert - Monroe, AR (06/01/2018)
Clarendon District Court: Clerks are not performing searches at this time. County is searched within the Brinkley District. If you do not have pending searches in this jurisdiction, please disregard this announcement.

County Alert - Benton County, AR (06/01/2018)
Bentonville District Court: Clerks are not performing searches at this time. Public Access Terminal available with 5 years info only with limited information. If you do not have pending searches in this jurisdiction, please disregard this announcement.

County Alert - Pulaski County, AR (06/01/2018)
A recent supplier update has informed ESR that Little Rock District Court Searches must be requested through the Police Department with Applicant's Driver License; therefore nothing is available at this court. Pulaski District Court is being searched at this time. If you do not have pending searches in this jurisdiction, please disregard this announcement.

Compliance Update
Employment Screening Resources (ESR) stands at the forefront of compliance and one of our primary goals is to ensure that ongoing procedures and best practices are observed in order to keep ESR and our clients in line with any new or changing laws and regulations. nbsp

What is it
ESR has developed a tool that allows clients that use the ESR manual background check ordering solution to upload signed, mandatory background check related documents at the time the order is entered.

The mandatory documents are:

• End-User FCRA Certifications,
• Background Check Disclosure,
• Rights and Acknowledgements,
• Consumer Authorization.

Links to Client Forms & Resources

Click here to Download: Paper version of the consent documents
Click here to Download: Spanish Consent Form
Click here to Access: ESR Adverse Action using the LA FCIHO Assessemnt & NYC Article 23-a Form 06.10.17
Click here to Access: Los Angeles Fair Chance Initiative for Hiring Ordinance Individual Assessment and Reassessment Form
Click here to Access: NYC Fair Chance Act From 23-a
Click here to Access: ESRCheck℠ User Reference Guides
Click here to Access: Other forms and resources
Click here to Access: 50 State Rules Guide
Click here to Access: Third-Party Fees Passed on to Client

Important News

Alert: Texas Department of Motor Vehicles System Outage, delays - 08/14/2018
ESR has been made aware of an issue affecting turnaround times for Motor Vehicles Record searches in the state of Texas. The origin of the delay and system outage is from the state source.
At this time there is not an available ETA for when Texas system will be operational, however ESR will monitor daily for updates.
If you would like to have MVR searches in the state of Texas removed from orders until this issue resolves, please contact your client support representative to make that request.

If you have any questions, please do not hesitate to contact client support at clientsupport@esrcheck.com or call us at 888-999-4474

Alert: Temporary Court Closure - Shasta County Superior Court 08/01/2018
The Superior Court of Shasta, California will be closed until Monday, August 6th, due to the fires threatening the surrounding area. Researchers will work with the court clerks once the court is back open to minimize delays on orders as much as possible. Further details will be provided if the court does not open by the expected date.

If you have any questions, please contact clientsupport@esrcheck.com or call us at 888-999-4474.

Update: Possible Drug Testing Impacts - LapCorp 07/25/2018

Dear Valued Client:

Last week, Employment Screening Resources (ESR) informed our clients that LabCorp Diagnostics, one of the main drug testing laboratories used by ESR, was forced to shut down its network on Sunday, July 15, 2018 after officials detected suspicious activity, according to a recent U.S. Securities and Exchange Commission filing, which can be found Here.

According to an update issued by LabCorp, which can be read in full here, their testing operations have largely returned to normal, and they are now working to restore the last remaining systems and functions.

This is a reminder that the suspicious activity has been detected only on LabCorp systems. According to LabCorp, they are conducting an in-depth and ongoing investigation, which has found no evidence of theft or misuse of client or patient data. They are also confident that the ransonware attack did not and cannot spread to client networks.

If you have any questions or concerns, please contact Client Service at 1-888-999-4474 or clientsupport@esrcheck.com