Employment Screening Resources Portal

Wednesday, January 26, 2022

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Critical Updates Including Court Delays

IMPORTANT CLIENT NOTICE: TORNADO DAMAGE TO GRAVES COUNTY KENTUCKY COURTHOUSE TO IMPACT TURNAROUND TIMES (Posted 01/24/2022)

WHAT IS HAPPENING?
A devastating tornado impacted several Western Kentucky counties on Friday night and irreparably damaged the courthouse in Graves County, Kentucky. There was a significant loss of property and life.

HOW DOES THIS AFFECT OUR CLIENTS?
The court is closed until further notice and County authorities predict they may not be able to resume operations for as long as 4 to 6 months.

WHAT IS ESR DOING?
ESR is closely monitoring the situation and will provide updates as they are available. Any clients with an order pending in this county will be contacted by our team. One alternative source is a statewide search conducted through the Kentucky Administrative Office of Courts, which has been evaluated by ESR to be an incomplete source for criminal records in Kentucky, but is the only alternative option at this time. In the interim of the court resuming normal operations, ESR will close out any orders for this county with a note to email your CSR if you wish to have the Kentucky Statewide search ordered.

Turnaround time is a top priority for ESR and we recognize the impact that delays of any kind have on our clients. Our team will continue to monitor this situation and report on any impacts and delays. If you have any questions or concerns, please reach out to your dedicated client services representative or the Client Services team at [email protected]

IMPORTANT CLIENT NOTICE: Quest Diagnostics and LabCorp Announce Delayed Drug Test Results (Posted 01/05/2022)

WHAT IS HAPPENING?
Quest Diagnostics and LabCorp have notified ESR that they are experiencing significant delays in processing workforce drug testing specimens due to significant staffing shortages, a problem that the national news identifies as being an issue throughout the United States.

HOW DOES THIS AFFECT OUR CLIENTS?
Quest Diagnostics and LabCorp are the two largest workforce drug testing laboratories in the United States. Quest has advised ESR that negative results are taking between 1 to 2 business days and non-negatives from 3 to 5 days due to a backlog of specimens directly related to the staffing shortage. LabCorp's main lab in North Carolina is still reporting delays of up to 10 to 14 business days for non-negative samples. This timetable restarts each time the sample is re-queued for testing.

WHAT IS BEING DONE
Quest is working hard to address the challenges in order to return to normal turnaround times. ESR will continue to monitor this situation and will report any updates reported by Quest regarding the current backlog. LabCorp is sending specimens to other LabCorp facilities for processing, as well as continuing mandatory overtime for their employees to work on the existing backlog.

Turnaround time is a top priority for ESR and we recognize the impact that delays of any kind have on our clients. If you have any questions or concerns, please reach out to your dedicated client services representative or the Client Services team at [email protected]

Employment Screening Resources (ESR)
www.esrcheck.com
Toll Free (888) 999-4474

Notice: Service Availability for International Services in Afghanistan

Due to the collapse of the Afghanistan government and takeover of the capital city of Kabul by the Taliban, we expect that we will see increasing turnaround times and possible suspension of service availability.

ESR is monitoring the situation very closely and will provide additional updates as additional information becomes available.

Compliance Update
Employment Screening Resources (ESR) stands at the forefront of compliance and one of our primary goals is to ensure that ongoing procedures and best practices are observed in order to keep ESR and our clients in line with any new or changing laws and regulations.

What is it
ESR has developed a tool that allows clients that use the ESR manual background check ordering solution to upload signed, mandatory background check related documents at the time the order is entered.

The mandatory documents are:

End-User FCRA Certifications,
Background Check Disclosure,
Rights and Acknowledgements,
Consumer Authorization.

Links to Client Forms & Resources

Click here to Download: Paper version of the consent documents
Click here to Download: Spanish Consent Form
Click here to Download: Configurable Applicant Information Form
Click here to Access: ESR Los Angeles Adverse Action Workflow Procedures.
Click here to Access: Los Angeles Fair Chance Initiative for Hiring Ordinance Individual Assessment and Reassessment Form
Click here to Access: ESR New York City Adverse Action Workflow Procedures
Click here to Access: NYC Fair Chance Act Form 23-a
Click here to Access: ESR Client Notice CA DOB Redaction Fee Impact
Click here to Access: ESRCheck's User Reference Guides
Click here to Access: Other forms and resources
Click here to Access: 50 State Rules Guide
Click here to Access: Third-Party Fees Passed on to Client
Click here to Access: Service Scope and Methodology Guide

Important News

IMPORTANT UPDATE: Michigan I-CHAT Update (posted 11/08/2021)

ESR previously notified clients regarding the decision by the Michigan Supreme Court to redact Dates of Birth (DOB) from Michigan court records effective January 1, 2022. Since that notification, ESR has learned that several courts in Michigan have begun to redact DOB information from their records in advance of the deadline with little or no notice. Without adequate identifiers, CRAs like ESR cannot meet the maximum possible accuracy requirement of the FCRA.

WHAT ESR IS DOING
ESR has done extensive research on Michigan's I-CHAT system, including having several phone conversations with the I-CHAT Coordinator for the Michigan State Police. During those conversations, ESR was assured that all Michigan courts are mandated to report criminal case information to the I-CHAT system. Meaning, all relevant case information (including DOB) will be accessible via this system.

As a result of the action by Michigan counties and the information provided to ESR by the Michigan State Police regarding the completeness of the records they hold, ESR will begin processing all Michigan county criminal searches via the statewide I-CHAT system effective November 12, 2021. This means that for each candidate, ESRâ's system will automatically drop any county-level searches from the candidate's profile and replace them with a single Criminal Statewide screening which will cover Michigan statewide. Therefore records from all Michigan counties will be searched, not just where the applicant has resided, worked, or studied.

Please note: The I-CHAT search fee from the State of Michigan is $10.00

For further information or questions about this change, please contact ESR Toll Free at (888) 999-4474 or at [email protected]

ESR Client Service
Toll Free (888) 999-4474
[email protected]