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Monday, August 19, 2019

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Critical Updates Including Court Delays

Technical Issues in Floyd, Henry, and Macon counties in Georgia (Posted 08/07/2019)

Due to ongoing technical issues within Floyd, Henry, and Macon counties in Georgia, court records in these counties will not return information filed after 07/01/2019.
ESR will continue to perform searches in these counties and provide what information is available, while still operating within FCRA guidelines.
At this time there is no estimated time for restoration of service, however ESR is continuing to monitor developments and will notify clients of any changes in status.
If you have any further questions, please contact Client Support at clientsupport@esrcheck.com, by phone at 888-999-4474, or by contacting your Client Support Representative directly.

Alert: Criminal Services Resuming with Modifications in Gwinnett, GA - (Posted 07/23/2019)

Gwinnett County, GA courts still do not have an ETA for when their upgrade to their public access terminal system will be completed.
Since this county appears to be reporting data timely to the statewide level, ESR has begun substituting Georgia Statewide criminal history searches when a Gwinnett County criminal history search is required.
There is no additional cost to ESR clients for this service. ESR will notify clients when this substitution is made.

Please contact Client Support at clientsupport@esrcheck.com or at 888-999-4474 with any questions you might have.

Compliance Update
Employment Screening Resources (ESR) stands at the forefront of compliance and one of our primary goals is to ensure that ongoing procedures and best practices are observed in order to keep ESR and our clients in line with any new or changing laws and regulations. nbsp

What is it
ESR has developed a tool that allows clients that use the ESR manual background check ordering solution to upload signed, mandatory background check related documents at the time the order is entered.

The mandatory documents are:

• End-User FCRA Certifications,
• Background Check Disclosure,
• Rights and Acknowledgements,
• Consumer Authorization.

Links to Client Forms & Resources

Click here to Download: Paper Version of the Consent Documents
Click here to Download: Configurable Applicant Information Form
Click here to Access: ESR Adverse Action using the LA FCIHO Assessemnt & NYC Article 23-a Form 06.10.17
Click here to Access: Los Angeles Fair Chance Initiative for Hiring Ordinance Individual Assessment and Reassessment Form
Click here to Access: NYC Fair Chance Act From 23-a
Click here to Access: ESRCheck℠ User Reference Guides
Click here to Access: Other forms and resources
Click here to Access: 50 State Rules Guide
Click here to Access: Third-Party Fees Passed on to Client

Important News

Scheduled System Down Time - Drug Testing Feature (Posted 08/15/2019)

The drug testing feature of Employment Screening Resources (ESR) online ESRCheck Solution will be undergoing scheduled system maintenance lasting approximately four hours that is scheduled Tuesday, August 20, 2019, at 6:00pm Pacific Time (9:00pm Eastern Time) through 10:00pm Pacific Time (1:00am Eastern Time, August 21, 2019).

Should this schedule need to be postponed, the backup date for system downtime is Thursday, August 22, 2019, at the same time of day.

During this scheduled maintenance window, the drug testing solution portion of the of the Online ESRCheck Solution will be unavailable for access by our clients and candidates who have received invites for the background check process.

On the day of the scheduled downtime, ESR will notify applicants with open background screening invitations about the upcoming system downtime so they can plan their work accordingly.

If you have any questions or concerns in regards to this scheduled downtime, please feel free to contact the ESR Client Services team toll free at (888) 999.4474 during our hours of operation on Monday through Friday, from 6:00 a.m. to 5:00 p.m. Pacific Time (9:00 a.m. to 8:00 p.m. Eastern Time).